SUPPORT SPECIALIST

SUPPORT SPECIALIST

WINNIPEG, MB

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.

• Develop/test complex application installation scripts to integrate with Microsoft Endpoint Configuration Manager (MECM) application distribution and hardware support. 
• Oversee and implement complex solutions using the Microsoft Deployment Toolkit (MDT) for our corporate imaging system. 
• Perform deployment of applications using MECM. Use scripting tools (VBScript, Orca, Wisescript and AdminStudio) to script and automate installation of applications to be deployed unattended with MECM. 
• Liase with representatives of other Business Units to provide guidance and expertise to assist with determining their specific requirements, as they relate to the hardware or software deployment environment.  
• Provide problem resolution, installation support, consultative expertise, and technical assistance for software deployment and hardware imaging to other Information Technology Services (ITS) staff. Provide support and troubleshooting/resolution expertise as it relates to the MECM environment. 
• Participate in the technical evaluation of the impact of incorporating new technologies to replace or enhance current methods. 
• Utilize complex analytical tools and techniques to identify root causes of issues and to assist in developing solutions.
• Maintain state-of-the-art knowledge of computer hardware, software, and services. 
• Mentor and provide guidance to junior staff within the group. 
• Contribute to the creation and maintenance of Virtual Desktop in the Horizon environment including host servers. 
• Develop, test and ensure the compatibility of applications according to our standard desktop computing environment including various hardware, operating systems, and other core applications.  
• Produce MECM/SQL reports relating to Wintel hardware/software inventory.  

• A four-year degree in Computer Science from a university of recognized standing plus a minimum of five years related IT Support experience. 
  OR 
• A two-year diploma in Information Systems Technology from an institute of recognized standing, plus seven years IT Support related experience. 
• Demonstrated ability to build and test Microsoft Deployment Toolkit driver support for various hardware types, modify MDT task sequences, and make applications available via the MDT imaging process. 
• Experience creating, advertising, monitoring, and troubleshooting complex Microsoft Endpoint Configuration Manager deployment packages and OS in-place upgrades is required. 
• Recommend the development of new improvements to deployment practices, guidelines, and standards.
• Apply complex tools like PowerShell and provide solutions with scripting tools such as VBScript, Wisescript, and AdminStudio.
• Demonstrated knowledge of creation and maintenance of virtual desktop computers within both the Microsoft Hyper-V and VMWare Horizon infrastructure.
• Excellent analytical, decision making, and problem solving skills. 
• Demonstrated ability to communicate technical information clearly and concisely both oral and written. Familiar with the Macroscope P720 documentation. 
• Solve complex customer issues using innovative approaches.
• Capable of clear, concise oral and written communications to deliver technical material to people at all levels. 
• Practical experience must include support of Manitoba Hydro's desktop environment including a detailed knowledge of Microsoft's registry and installation of software applications.