SUPPORT SPECIALIST

SUPPORT SPECIALIST

WINNIPEG, MB

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.

• Review, assess, order, and fulfill computer equipment requests, imaging device requests and moves, placing orders using established and new standards and ordering systems. 
• Document processes and procedures related to asset management and procurement processes.
• Assist with identifying, planning, and implementing process improvement activities to improve overall timeframes to fulfill client requests. 
• Contribute to maintaining the integrity of data in the ServiceNow system by assisting with data updates and validation, correlating data from a variety of resources. 
• Assist with developing and maintaining reports utilizing data from a variety of database sources. 
• Participate in the analysis of reports and data for product and computer model forecasts. 
• Assist with product transitions, working with Client Technology Planning to document technology roadmaps. 
• Assist with administration and physical inventory management of bulk inventory computers and computer related equipment. 
• Provide exceptional customer service, assisting employees with computer equipment requests and inquiries. 
• Establish and maintain client relationships and with ITS client support areas such as Client Support and Client Technology Planning and with vendors who provide computer related services for Manitoba Hydro. 
• Adhere to established, and participate in the development and documentation of, standards for computers and computer related equipment. 

• A four-year degree in Computer Science from a university of recognized standing and two years of directly related experience; preferably in computer asset management and procurement. 
  OR 
• A two-year Diploma in Computer Programming/Electrical Technology from an Institute of recognized standing and four years of directly related experience; preferably in computer asset management processes and procurement. 
• Analytical skills to fulfill hardware requests taking into consideration the requirements and current standards.
• Experience using ServiceNow, specifically the HAM module. 
• Proven experience with SAP, MS Office 365, specifically Excel, Word, Teams, and Outlook. 
• Excellent interpersonal skills with proven customer service and client support skills. 
• Excellent organizational skills to facilitate the coordination and completion of varying requests.
• Capable of clear, concise oral and written communications tailored to audiences at a variety of levels. 
• Experience with developing, writing, and publishing documented processes and procedures. 
• Experience with tools and utilities such as Kixlog, MyST, SCCM, and Flexera.  
• Ability to handle confidential information.
• Possess a valid Province of Manitoba Driver's Licence. 
• Must obtain and maintain a current Personnel Risk Assessment and a "Clear" security rating in accordance with Manitoba Hydro policy P513.
• Critical Infrastructure Protection (CIP) Training is required and must be completed prior to transfer date and renewed annually.

• Support Specialist I $27.88-$37.36 Hourly / $53,425.06-$71,594.90 Annually
• Support Specialist II $34.80-$48.16 Hourly / $66,691.04-$92,279.98 Annually