Technical Support Specialist - Apple Focus
Technical Support Specialist - Apple Focus
Location: Winnipeg
Job Type: Part-Time
Job Summary
We are seeking a Technical Support Specialist - Apple Focus to provide in-person and remote support for customers using Apple hardware and software. The ideal candidate has a strong background in Apple technologies, excellent customer service skills, and a passion for technology. They must be able to troubleshoot, configure, and manage Apple devices while ensuring a seamless experience for end-users.
Key Responsibilities
- Provide technical support for Apple hardware, macOS, iOS, and related software.
- Assist customers in setting up, configuring, and managing Apple devices.
- Utilize Apple Business Manager and Jamf for device deployment and management.
- Support integration with Microsoft Entra ID and digital identity solutions, including SSO.
- Diagnose and resolve software, network, and security issues related to Apple devices.
- Deliver remote and on-site support, requiring occasional travel to customer locations.
- Participate in ongoing training and certification programs to stay current with Apple technologies.
- Document troubleshooting steps, resolutions, and customer interactions in support systems.
- Apple Certified training or equivalent experience.
- Strong knowledge of Apple ecosystem, including macOS, iOS, iPadOS, and related services.
- Familiarity with Jamf, Apple Business Manager, and MDM solutions.
- Experience with Microsoft Entra ID (Azure AD) and SSO technologies is a plus.
- Excellent customer service skills with the ability to explain technical concepts clearly.
- Ability to work independently and travel to customer sites as needed.
- Strong problem-solving skills and a passion for technology.
- Experience supporting enterprise environments with Apple devices.
- Knowledge of networking, security, and digital identity concepts.
- Prior experience in a managed IT services or consulting role.
If you are passionate about Apple technology, enjoy helping customers, and thrive in a dynamic environment, we’d love to hear from you!
Apply today by sending your resume to career@canadacomputing.ca
