Field Technician

Joining Clear Concepts gives you the opportunity for growth and development throughout the company, an attractive salary and benefits package, and to be part of a dynamic and diverse culture.

We are an award-winning IT company based in Canada. We have been in business for 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc., throughout Western Canada.

Desired Skills & Experience:

• Degree or diploma in a computer-related program at an accredited technical college
• A+ certification
• At least 1 year of experience in a desktop computing support role is required, with preference given to candidates with over 3 years of relevant experience.
• Comfortable with doing on-site work in customers’ business locations (on-site work).
• Hands-on experience supporting a multitude of operating systems, platforms, and devices.
• Knowledge using PXE or Server Based Imaging with User State Migration Tool (USMT) to install base Windows 11 images onto new computers.
• Proficient in MS-Windows administration and elements like Active Directory, DNS, DHCP, TCP/IP.
• Knowledge of Microsoft 365 platform with some certification desirable.
• Some exposure to network components such as switches, firewalls and wifi access points.
• Good knowledge of IT concepts and overall strategies, methodologies, practices & procedures.
• Ability to work independently
• Strong organizational and time management skills;
• Strong analytical and problem resolution skills, and
• Customer Service Focus and Interpersonal Skills

What you will do:

• Troubleshooting and some break/fix work on desktops and laptops in-house and at client locations.
• On-site assessment and assistance during network outages.
• Printer, scanner and other peripheral setups in client environments.
• Imaging of laptops and desktops with Windows 11.
• Backup current user data before imaging, restore their data and all required applications after imaging.
• On-site deployment of new equipment in customer’s offices including data migration.
• On-site assistance to senior network technicians during project rollouts and new client onboarding.

Additional Requirements:

• Valid Manitoba driving license.
• A background check is required.
• Ability to do overnight stays for rural deployments if required
• Travel to several client locations around Winnipeg will be required
• Bend and reach repetitively
• Lift up to 30 lbs.

Experience:

• troubleshooting: 1 year (required)
• imaging of laptops and desktops with Windows 11: 2 years (preferred)

Schedule:

8:00 am to 5:00pm

Clear concepts is committed to creating a diverse environment and is proud to be an equal opportunity employer. We thank all applications for showing an interest in this position. Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Tuition reimbursement
• Vision care

Work Location: In person

To Apply:
Please visit our career website at https://www.clearconcepts.ca/careers to submit your application by Friday, January 24, 2025.