Business Analyst

Posted: 09/12/2022

We’re looking for a Business Analyst to join our Professional Services team! This role will require a combination of skills including business analysis and most importantly – a consultative approach to working with clients. You will need to have a strong work ethic, a positive attitude, and the ability to listen, allowing you to efficiently decipher client needs.

What you will be responsible for: 

  • Translates customer requirements into functional requirements in a clear and concise manner
  • Analyze existing systems to understand both the business domain environment that the systems support and the technical environment in which they operate
  • Develop solution alternatives leading to recommendations for new applications, technology installations or changes to existing ones
  • Participate in the development of test strategies/plans and where required, execute functional tests
  • Perform impact analysis on the changes to existing systems and processes
  • Develop technical writing materials, including user guides, process guides, operations manuals, business analysis work products (BRD, matrix, etc.) data dictionary, testing reports, training documentation
  • Participate in business process reengineering (innovation or improvement) as required/requested to meet defined business objectives (increased quality, reduced cycle times, reduced cost)
  • Assist to develop project cost and benefit estimates to establish project
  • Identify general data sources and document data flows, including the development of mapping rules to standardize data across systems 
  • Support projects through different project stages, including development, quality assurance, user acceptance testing and production implementation
  • Work on both business and technology projects
  • Perform package (software) selection process
  • Create and execute the Request for Proposal process for IT solutions
  • Capable of using Project Management methods to oversee smaller projects
  • Support other Resolute team members with knowledge sharing, brainstorming, coaching, collaboration, etc., as required


What you bring to the table:

  • Post-Secondary Degree, Certifications or equivalent work experience as a Business Analyst focused on Information Technology
  • 7+ years of experience with a combination of business analysis focused work
  • Strong analytical and problem-solving skills
  • Initiative and a passion to deliver results that make a difference
  • Experience with Microsoft O365 suite and providing solutions to business challenges
  • Proven ability to perform in a fast paced and demanding environment
  • Mastery of Microsoft Office Products, including MS Project and Excel


What RTS gives back to you:

  • A collaborative and creative work environment that truly values and cares about their employees as people
  • Bonus Program
  • Comprehensive benefits package
  • Training and education opportunities
  • A fun and inclusive team building environment

If you have any questions, please contact our Senior Talent Acquisition Specialist Kam Singh or visit our Careers Page for more opportunities! We are not able to hire (or sponsor) out-of-country applicants that do not have a current Permanent Resident Status or Work Visa.

Learn more about Resolute Technology Solutions .