Leading with Design - Shifting Organizational Thinking
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Contact Shaelynn to be added to the waitlist [email protected]
Join us for an inspiring session with Albert Jame, Chief Experience Officer at zu, as he explores how design thinking and human-centered design can transform your organization and elevate customer experiences, with lunch provided and opportunities for networking.
Transformation is driven by increasing customer expectations. Users are demanding more and organizations are struggling to keep up. In this spirited talk, Albert Jame, Chief Experience Officer at zu, will explain why designers are working their way to the table in the modern enterprise. Albert’s on a mission to break down silos and connect the dots between all departments as he believes “CX is everyone’s responsibility”.
Key Takeaways:
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How great employee experience leads to great customer experience
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Strategies to surprise and delight your users
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Understanding design thinking and the human-centered design process
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Exploring the impacts of AI and emerging tech on experience design
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Insights into digital transformation
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Importance of problem definition and user research
This event is perfect for:
- Senior Leaders: Directors, Executive Directors, VP’s & C-Suite professionals
- Experts in: Customer Experience (CX), User Experience (UX), Digital Strategy, Innovation, Technology & Transformation
- Managers of: Operations, Product Development, Service Development, Strategic Procurement & Digital Procurement
- Leaders of: Client Services, Marketing & Communications & eBusiness
About zu: zu is a premier digital consultancy in Canada, specializing in human-centered design and the development of large-scale applications. We combine deep user insights with cutting-edge technology to create innovative solutions across diverse industries, including banking, healthcare, education, and government. Our dedicated team ensures that every project delivers exceptional user experiences, reliability, and scalability. zu is also home to zu Academy, focusing on teaching organizations how to think different and move faster through projects. https://www.zu.com/
Meet the Speaker: Albert Jame
With over 20 years of leading digital projects, Albert is an electrifying speaker and facilitator renowned for his expertise in design, branding, technology, and 1990s Blue Jays history. As the Chief Experience Officer at zu and a leading voice in human-centered design, Albert also serves as an instructor at zu Academy. Known for his dynamic and youthful approach, Albert combines innovative flair with the seasoned experience needed to drive transformative organizational change.
Date and Time
Friday Jun 21, 2024
11:00 AM - 1:30 PM CDT
Agenda
11:00 - Doors Open
11:15 - Presentation with Q&A
12:30 - Lunch
Fees/Admission
Free
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